Citizen charter of PIMS PDF Print E-mail
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Monday, 24 February 2014 11:58

CITIZEN CHARTER OF PRATHIMA INSTITUTE OF MEDICAL SCIENCES, NAGUNUR, KARIMNAGAR.

Prathima Institute of Medical College and Hospital is located at Nagunur, karimnagar, Telangana.

           

ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL:

Central enquiry and Registration is located at the entrance of the Hospital

Telephone Numbers of central enquiry : 0878-2216555, 2216666.

Telephone numbers of Medical College: 0878-2216380, 2216381

Enquiry counters and help desk also exist in the OPD and emergency.

Website: www.prathimaeducation.org

 

 FOR TEACHING HOSPITAL:

1.         The AIM:

                        To work for better quality in patient service

2.         Enumeration of services delivered by the Department:

            We deliver the following services:

a. O.P.

b. Casuality Services

c. Critical Care services

d. Specialist services

e. Elective services

f. Diagnostic services

g. Research & Development (Genetic Counseling)

3.         OUR AIM:

            To achieve the following services delivery/quality parameters:

Nature of services

Service Delivery standard

Time limit (Days/Hours/Minutes)

O.P. Registration

8.00am to 4.00pm

Casualty Services

Round the clock

Critical Care Services

Round the clock

Specialist services (Emergency)

1-1/2 hours from the time of reference

Elective services

Two days from the date of admission

Diagnostic services

Same / Next day

 

4.         Availability of information:

            Information on the following subjects can be obtained from our officers listed below:           

 

Information relating to

Designations

Located at

Telephone

Registration

MRO

Entrance of the Hospital

2216555

Casualty

Casualty Medical Officer

Casualty block

2216555

Critical Care Services

Professor/Asst. Professor

Respective Department

2216555

Specialist

Professor/Asst. Professor

Duty room

2216555

Elective

Professor

Respective department

2216555

Diagnostics

HOD of Biochemistry

HOD of Pathology

HOD of Microbiology

HOD of Radiology

HOD of Blood Bank

Respective department

2216555

OUTPATIENT DEPARTMENT (OPD) SERVICES:

LOCATION: GROUND FLOOR

                                    Registration time                

General OPD             8.00am to 4.00pm

Specialty clinics         8.00am  to 4.00pm

  •            OPD registration card can be obtained by paying Rs.10/- (above poverty line) at the OPD registration counter located in the entrance of the hospital for consultation
  • Referred cases from other hospital should also get registered for consultation in the OPDs.
  • The OPD registration card is valid for 15 days of consultation, after which a card must be entered in the registration counter for consultation /           treatment goes beyond 15days.
  • The patient has the right to consult any doctor/ consultant. For prior appointment with any consultant of his / her OPD days, the patient should      contact his/her OPD.
  • Patients are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens.
  • Specialty clinics: ( For details see OPD brochure displayed at OPD/Enquiry counter).
  • During OPD consultation, the consultant will fill up the requisition forms for various investigations and direct/guide the patient to the concerned   lab/department.
  • Patient should obtain the investigation report on the date/time given for collection of the same from the concerned lab/department.
  • Patients requiring medical certificates, should apply for the same to the Superintendent who will send it to the concerned department for issuing the certificate. However, Medical treatment/fitness and other such certificates of admitted patients, issued by the consultant will be valid only if it is countersigned by the Superintendent of the Hospital.
  • There is a pharmacy adjacent to entrance of hospital run by the institute where medicines are available at fair price.

INDOOR SERVICES:

Patient admitted in the general ward has to deposit admission charges at the rates approved by the Management from time to time. Medicines, I.V. fluids and surgical items as per availability, diet, linen etc will be provided free of cost to admitted patients.

Room in the private ward is allotted to the patient on the recommendation of treating physician/surgeon for which the patient should make a written request.

Nursing staff available round the clock under the supervision and guidance of faculty members.

Hospital attendants are available in different wards to help in patient care and related activities.

Special wards like, ICU, ICCU, NICU, BICU, PICU etc are equipped with modern gadgets and devises like ventilators, monitors, defibrillators, nebulizers, incubators, phototherapy etc.,  to provide better quality of medical care.

Hospital has generator back up.

Bed linen is changed at the time of admission and thereafter on every day and also whenever required.

Food is served two times a day.

Operation theatres: The  hospital has fully equipped ultra modern operation and Laminar Flow operation theatres where all kinds of major and minor surgeries are performed using the latest techniques and technology.

Visitors are allowed only during visiting hours.

Blood Bank:   The hospital has a licensed, modern state of the art Blood Bank that functions 24 hours a day and provide facilities for blood donation, storage, issue of blood and its components. Strict precautions are taken and testing is done to prevent any borne infection. Blood issued on exchange basis and patient requiring blood should arrange healthy blood donor for exchange of blood.

5.         Complaint redressal systems:  Medical Superintendent

6.         Customer care centre:

                        A centralized customer care center/grievance re-addressel center is    also available at Hospital Administrator where you can lodge your complaint.

7.         Acknowledgement for complaints:

All complaints will be acknowledged by us within same day and final reply on the action will be communicated within a week.

8.         Cooperation with others:

           Please follow the rules and regulations of the hospital while inside the hospital campus.

1. Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.

2. Please help us in keeping the hospital and its surroundings neat and clean.

3. Please don’t argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.

4. Please use the facilities of thiswith care and do not damage/spoil hospital property.

5. Do not indulge in any money transactions with tout and unauthorized persons.

6. The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.

7. Please refrain from demanding undue favours from hospital staff and officials.

8. Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.


MEDICAL COLLEGE

1. ATM:  To work for better quality in Medical Education

2. ENUMERATION OF SERVICES DELIVERED BY THE DEPARTMENT:

a.         Teaching faculty

            i)          Clinical

            ii)         Non clinical

b.         Academic Section

c.         Hostels

            i)          Men’s Hostel

            ii)         Women’s Hostel

d.         Accounts

            i.          Stipends

            ii.         Scholarships

3. OUR AIM: To render the above services the departments concerned function with delivery/quality parameters.

STUDENT CHARTER (ACADEMIC ADMINISTRATION)

  1. ADMISSIONS

 

RULES AND TIME LIMIT FOR ADMISSIONS

AS PER THE GUIDELINES GIVEN BY THE DR.NTR UHS, VIJAYAWADA AND MCI, NEW DELHI

Date of the sale of applications

Display in the notice board

Last date for submission

Academic section

Details of notification

Medical examination, counseling coutner in academic section

 

  1. FACULTY POSITION INFRASTRUCTURRE

Student Orientation   Programme

2 To 3 Days – Circular Given To Students At The Time Of Admission

Introduction Of College Staff, Subjects And Departments

At The Time Of Admissions

Information Regarding The Scholarships, Educational Loans

Academic Section

 

  1. ACADEMIC PROGRAMME

Time Table – Theory

Syllabus 0 Practicals

Dean And Inchrage Academic Clerk

Attendance

Hod Of Each Subject

Internal Assessment Examination

Display On Notice Board

Exam Date Notification :    15 Days In Advance

Correction Of Papers And Calculation Of % Of Marks

7 To 10 Days

Any Compalint/Grivance By The Students

Hod Of Concerned Subject To Respond Within  5 To 7 Days

Extra Curricular Activites

Freshers Day Celebration – Within One Week After Admission

 


SERVICE TO STUDENTS

 

Nature Of Services

Services Delivery

Standard Time Limit

  1. A.Academic Section

10.00am To 5.30pm Working Hours On All Working Days.

Study Certificates Of Pg Students

2 Days

Study Certificates Of Old Students

2 Days

Any Other Papers Connecting To Pg Section

7 Days

Issue Of Foreign Certificates To Old Students

3 Days

Medical School Transcripts

3 Days

Study And Conduct Certificate

2 Days

Issue Of Orders For House Surgeons

3 Days

Leave Sanction Of Ug Students

3 Days

Any Other Certificates

2 Days

Study Certificates

3 Days

Railway Concession

2 Days

Expenditure Statement

2 Days

Intreness Certificates Countersigned

1 Day

Pg Certificates Countersigned

1 Day

Attenstation Of Certificates

1 Day

  1. B.Hostels

Office Hours:

9.00am To 5.00pm

  1. 1.Men’s Hostel

9.00am To 5.00pm

  1. 2.Women’s Hostel

9.00am To 5.00pm

  1. C.Accounts Section

9.30am To 5.30pm

  1. i)Collection Of Fees

10.00am To 4.00pm

  1. ii)Disbursement Of Scholarships

Two Days

  1. D.Library

Two Shifts: 9.00am To 10.00pm

 

 

 

 

 

Last Updated on Friday, 12 August 2016 13:28